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Outstanding Customer Service
Direct From Maine

When you contact us by phone, chat or email, you'll be connected with a friendly representative right here in Maine. Why? Because to us, Maine is more than just an address – it's a part of who we are.

MORE WAYS TO CONTACT US

OUTDOOR DISCOVERY SCHOOLS

For pricing, scheduling, policies and additional information our Outdoor Discovery School courses, trips and tours, call 888-552-3261.

HOW DO I MAKE A RETURN OR
EXCHANGE?

You can return an item to any L.L.Bean retail store or outlet, or make your return by mail. No authorization from customer service is required when making a return or exchange. For easy instructions and pre-made shipping labels, visit our full site.

CAN I RETURN SOMETHING IF
I DON'T HAVE MY RECEIPT?

Yes we're happy to accept your return or exchange without a receipt if the items were purchased directly from us.

For details and special conditions, visit 100% Guaranteed.

HOW DO I TRACK MY PACKAGE?

Visit Purchase History & Order Tracking to check the status of your shipment(s).
If you provided your email address when placing your order, we'll send you an email with the shipper's tracking number(s) for your shipment(s). We usually provide this information within two days of placing your order. If you deleted or never received this email, please contact us and we'll be glad to provide you with the shipper's tracking information.

HOW DO I DETERMINE MY SIZE?

As you shop, simply tap the Size Chart button on any product page with size options. If you're still unsure, please contact us and we'll be happy to help you out.

HOW DO I REDEEM A
PROMO CODE?

If you have a promotion code to redeem, you can enter it in your Shopping Bag (below your list of items near the bottom of the page). You can also enter a promo code on the Payment screen during checkout.
If you were offered a promotion via email, simply click the link in the email offer and the code will automatically be applied to your order.

HOW DO I REDEEM A COUPON?

As you complete your order, you'll be able to redeem your coupon during checkout on the Payment Options screen.

HOW DO I REDEEM A GIFT CARD?

As you complete your order, you'll be able to redeem your gift card during checkout on the Payment Options screen.

Get more information about Gift Cards.

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